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Double Twin Services SDN. BHD. logoDouble Twin ServicesSDN. BHD.

Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how DOUBLE TWIN SERVICES SDN. BHD. ("Company", "we", "us" or "our"), registration number 202501027611 (1629023-A), collects, uses, discloses and safeguards your information when you visit our website or interact with our services. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

1. Information We Collect

We may collect the following types of information:

  • Personal information you provide voluntarily, such as your name, email address, telephone number and the contents of any message you send us through our contact form.
  • Technical information automatically collected when you visit our website, such as your IP address, browser type, device information, operating system and pages visited.
  • Usage information relating to how you interact with our website, including referring pages and the date and time of your visit.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Responding to your enquiries and providing customer support;
  • Operating, maintaining and improving our website and services;
  • Communicating with you about our services where appropriate;
  • Ensuring the security and integrity of our website;
  • Complying with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the basis of your consent, the necessity of performing or entering into a contract with you, compliance with legal obligations, and our legitimate business interests, provided such interests are not overridden by your rights.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are disabled.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations;
  • Regulatory authorities, law enforcement or other parties where required by law or to protect our legal rights;
  • Successor entities in connection with a merger, acquisition or reorganisation.

6. Data Security

We implement reasonable technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

8. Your Rights

Subject to applicable law, you may have the right to access, correct or update your personal data, withdraw your consent, or request that we limit or stop processing your information. To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Company: DOUBLE TWIN SERVICES SDN. BHD.
  • Registration No: 202501027611 (1629023-A)
  • Email: admin@doubletwinservices.com
  • Address: No. 56A, Tingkat 1, Jalan Bahagia, Pekan Sekinchan, 45400 Sekinchan, Selangor, Malaysia